Member of
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Terms and Conditions |
Prices We endeavour to ensure that prices are correct at time of
printing, but owing to fluctuations in costs of materials and labour,
we regret that they are subject to alteration without notice. Whilst
every effort is made to maintain our listed prices, we reserve the
right to charge at prices ruling at date of despatch. E&OE.
Our guarantee of satisfaction We appreciate the difficulty of ordering
from catalogues If any item proves unsatisfactory, please notify us
within 14 days of receipt (or at the start of next term after receipt)
for replacement or credit in full. See Returns.
Damage or shortage Carrier's delivery sheets should be signed 'not
examined' or 'damaged' as the case may be. Damage or shortage
must be notified to us in writing within three days of receipt of the
goods and the damaged goods retained pending disposal
instructions.
Spare pieces As a service to our customers we can in some
circumstances supply replacements for missing pieces. Please ask if
we can help.
Returns If, for any reason. it is necessary to return an item you
should notify us and wait our instructions before despatching.
Credit will be given only if goods are received in a re-saleable
condition. |
Handling charge A Handling Charge of £4.95 plus VAT will be
applied to all orders under £100.00 (excluding VAT)
Carriage Deliveries to all U.K. Mainland will be carriage free.
Deliveries to addresses in Northern Ireland and the Highlands
Islands will incur a surcharge of £10.00 plus VAT. We regret that
deliveries to the Channel Islands will be charged extra at cost.
(Please contact us for a quotation, if required)
Non-delivery Invoices are posted separately at the same time as the
goods are despatched. Claims for non-receipt of goods will be
valid only if received within 21 days of the invoice date.
Quality Every effort is made to maintain a high standard of quality
of all the materials in our catalogue in accordance with the
specifications, but we reserve the right to make alterations in
design, etc., as necessary.
VAT Value Added Tax is not included in prices and will be charged
extra at the appropriate rate at time of despatch. Items marked
with a 'star' were zero-rated at time of printing.
Photocopy Masters The duplicating of Photocopy Masters purchased
from Edu-play Ltd, is limited to purchaser or those for whom
they were bought.
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We subscribe to the BESA Code of Practice.
We offer value for Money with Choice, Quality, Safety, Service. |
Our products are of a proper quality, safe and suitable for
educational use.
Our products comply with current British safety regulations,
except where toxic and hazardous substances are required to
achieve the purpose of the product, then all products will be
marked with full safety instructions or symbols.
Our products and services are fairly and properly described
in catalogues and advertising materials. |
We value our customers and promise a high standard of
customer service and will deal promptly with any
complaints.
We carry public liability insurance at a level appropriate to
the range and value of our products and services.
Our representatives abide by the BESA Representative's
Code of Practice and will present their BESA Member
Representative's card on any visit.
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Where advisory or consultancy services are offered they will
be performed with reasonable care and skill.
Agreement to abide by this Code of Practice is a requirement for membership of the
British Educational Suppliers Association.
Buy with confidence from BESA Members. |
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